Surveillance Shift Manager

Department:

Surveillance

Summary:

The Surveillance Shift Manager is responsible for day to day operations, leadership, management, and coordination of their shift within the Surveillance department.

Essential Functions:

  • Provide exceptional guest service to all customers.
  • To manage a department whose efforts are aimed at the protection of casino assets and adherence to internal controls, IRGC regulations and procedures.
  • Manage and maintain a CCTV surveillance system.
  • Maintains a trained staff.
  • Make recommendations to the DIRECTOR, based on observations made during Surveillance activity, concerning changes in policies and procedures of other departments with the protection of company assets in mind.
  • Report all incidents of criminal activity to the Director, General Manager, DCI, and IRGC in a timely manner.
  • Recommend hiring and termination of Surveillance personnel.
  • Maintain an “open door” policy.
  • Maintain a “team” approach to surveillance activities and provide an un-biased work environment for all surveillance employees.
  • Provide training concerning all aspects of the casino.
  • Maintain an environment which emphasizes cooperation, communication and teamwork with all departments which depend on the support of the Surveillance department.

Required:

  • High School graduate, college degree preferred.
  • Minimum of 1 year casino experience.
  • Extensive knowledge of casino cheating and theft scams.
  • Excellent verbal and written communication skills.
  • Excellent overall knowledge of casino operations and surveillance operations.
  • Ability to obtain a Class C license issued by the Iowa Racing and Gaming Commission.

Schedule:

Full-time to include overnights, weekends, and holidays.

Salary:

$21.00/hr - $25.00/hr (DOE)

Riverside Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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