Corporate Trainer

Department:

Human Resources

Summary:

Responsible for the design, development, coordination and delivery of training programs for both management and staff across Elite Casino Resorts. Evaluate effectiveness of training programs and change training as appropriate to maximize effectiveness. Track all company training to ensure all employees remain current on required training needs.

Essential Functions:

  • Provide exceptional guest service to all internal and external customers.
  • Design training programs utilizing best practices in adult learning theory utilizing a variety of instructional techniques and formats and ensuring content is based on current research and best practices.  
  • Design and facilitate training programs to help develop all levels of staff, to include management/leadership development, guest service skills, and department-specific training needs.
  • Create training delivery methods that balance the needs/learning styles of participants with the demands of the business and work environment, to include classroom, virtual, computer-based/online or blended.
  • Effectively facilitate in-person training programs for management and staff to include both small and large group settings, to include topics for which the trainer is not a subject matter expert.
  • Evaluate training needs of company/departments and recommend curriculum to meet that need.
  • Analyze success of training and modify methods to improve success.
  • Provide both positive and negative feedback to management and staff.
  • Partner as appropriate with ECR Trainer(s) to support the corporate training processes and objectives.
  • Travel to other ECR properties as needed to deliver corporate training curriculum.
  • Create, monitor, and revise the new hire orientation and onboarding programs as needed to ensure they are meeting the needs of our new hires and the organization.
  • Coordinate new hire training, to include Tips, iPact and iPledge.
  • Coordinate any externally provided training, working with vendors on all training content and logistics.
  • Maintain records of all training activities and calendars; track employees’ progress and monitor programs.
  • Keeps current on training best practices through affiliated professional organizations and continuing education seminars and workshops.

Required:

  • Bachelor’s degree, or equivalent in related work experience.
  • Minimum of 2 years of experience facilitating group training
  • Minimum of 2 years of experience in creating group training programs, preferably at the supervisor/manager level, to include application of adult learning principles.
  • Minimum of 1 year of prior experience creating successful on-line and/or blended training programs.
  • Prior experience utilizing training applications, such as MS Powerpoint, and spreadsheet applications, such as MS Excel.
  • Must have demonstrated proficiency in organizational skills.
  • Must have demonstrated excellent written and verbal communication skills, including public/group speaking.
  • Must be able to work a flexible schedule to deliver training to a 24/7/365 work environment, to include periodic travel to other ECR properties.

Schedule:

Days, Evenings, Weekends

Salary:

$55,000-$65,000

Riverside Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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