COVID-19

Visitor Information

Updated May 18, 2021

The health and safety of our employees and guests is our number one priority. We are taking steps to provide our guests, employees, and community with a safe experience as we closely monitor and update our procedures and protocols in accordance with the state of Iowa Department of Public Health (IDPH) Guidelines, Centers for Disease Control (CDC) guidelines, local Health Departments and in consultation with our Chief Medical Officer, Dr. David Nacos.

Our casino is open as permitted in Iowa Governor Kim Reynolds' State Public Health Emergency Declarations. Our procedures are in accordance with those proclamations and follow guidance issued by the Iowa Department of Public Health, the Department of Inspection and Appeals and the CDC.

General Guidelines While Visiting

As recommended by the CDC and the Governor, those at high risk for more severe COVID-19 illness should stay home.

Reservations are recommended in certain outlets and service is temporarily modified to accommodate Iowa Department of Public Health and Department of Inspection and Appeals guidelines.

Frequent hand washing or sanitizing is recommended while visiting our facility.

Training

All employees are trained on the new COVID-19 safety and sanitation protocols including: Cleaning Processes, Stay at Home Guidelines, Mask Wearing, Social Distancing, Hand Washing and other hygiene requirements.

Masks

Masks are strongly encouraged when social distancing from others not in your group is not possible. Employees will wear masks when social distance cannot be maintained. Some areas of the resort may require masks. Check for signage indicating mask requirements.

Gloves

Employees will wear gloves based on position and duty, as determined by departmental management.

Hand Washing

All employees have been instructed on when and how to properly wash their hands, or use sanitizer when a sink is not available.

Sanitizers

Hand sanitizers and wipes are located throughout the facility for guests and employees. Cleansing wipes are machine safe and acceptable to use on most equipment around the property.

Stay At Home Guidelines

Guests and employees are advised to stay home if answering yes to any one of these questions:

  • Do you have a running nose, cough, sore throat, difficulty breathing or any other respiratory symptom?
  • Do you have a fever of 100℉ or above?
  • Do you feel sick?
  • Do you know you have you been in contact with anyone who has tested positive for COVID-19?
Security

Security Officers will assist our guests and employees with the new safety procedures and protocols.

Cleaning

Our already stringent cleaning regimen will continue with increased frequency. We've placed signage to keep everyone mindful of social distancing and other CDC and Health Department guidelines. We use cleaning products and protocols which meet EPA guidelines and are effective against viruses, bacteria and other airborne pathogens. We place an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, hallway handrails, room locks, and stair handrails.

Additional cleaning measures are listed below.

Detailed Procedures

Cleaning
  • Bathrooms will be deep cleaned throughout the day.
  • Disinfect commonly-touched surfaces.
  • Guests may use the machine safe wipes around property if desired.
  • Dining tables, bar tops, stools, chairs and all other reusable items will be sanitized frequently.
  • Food preparation stations will be sanitized frequently.
  • Kitchens to be deep cleaned and sanitized daily.
  • Shared tools and equipment will be sanitized before, during, and after each shift.
Casino
  • Signs are posted for all to follow mask recommendations and maintain social distancing.
  • It is strongly encouraged that all guests wear a mask or face covering if unable to maintain social distancing guidelines from those outside of their group.
  • We will ask you to briefly lower your mask as you pass through security for identity verification.
  • Table game players must wear a mask and are required to sanitize hands before play.
  • Smoking is not permitted at live table games.
  • During this time, large bags and backpacks are prohibited.
  • Guests are encouraged through posted signage, to use hand sanitizer and machine safe sanitizing wipes prior to play. These are available throughout the casino.
  • Our casino has an advanced air filtration system that brings in fresh outside air over 12 times every hour making it double or more what a doctor's office and treatment room are required to have.
Food and Beverage
  • We will limit reservations or adjust line queuing during peak periods to maintain social distancing.
  • It is strongly encouraged that all customers wear a mask/face covering unless seated at a table or booth, and must consume their food or beverage while seated at the table or booth. Masks are required in any food service line.
  • All food items will be individually plated and served with the exception of buffets.
  • Refilling cups is prohibited. New cups are to be used for additional beverages.
  • All food and beverage items to be placed on the table, counter, or other surface instead of handed directly to a guest.
  • We have reduced seating to meet social distancing guidelines.
  • Our hosts and managers will monitor social distancing and cleaning protocols. Please let a host or manager know if you have concerns about social distancing or cleanliness.
  • Cash, credit cards, IDs, player's cards, etc. will be exchanged with a receipt tray, on the table or on the counter rather than by hand, if possible.
Hotel
  • An employee will sanitize the button panels at regular intervals in all elevators.
  • Elevator occupancy will be limited to four people at a time.
  • Housekeeping services will be provided on check-out only (no stay over service).
  • For stays over 3 days, a hotel representative will access the room for wellness check purposes.
  • We will not offer turn down service.
  • Extra pillows and blankets will not be in rooms but available upon request.
  • Room service requests are unavailable but guests may call any of the restaurants directly from your room and arrange a carry out order.
  • If shuttle service is available, all guests are required to wear masks/face coverings.
Pool/Hot Tub
  • Our pool and hot tub are open with seating arranged in accordance with social distancing guidelines.
  • Group size is limited to no more than eight (8) unless all group members are of the same household.
  • Masks/face coverings are encouraged when it is not possible to maintain the six (6) foot social distancing from those not of the same household.
  • The CDC recommends masks be removed when swimming or in the hot tub. Masks should be put back on if maintaining social distance from others not in your group is not possible.
  • Our wellness center is socially distanced and disinfected regularly.
Event Services and Entertainment
  • Live performances will be held as long as event seating is reduced to meet social distancing guidelines between each group or individual attending alone.
  • Private events, such as weddings, meetings, conventions may be held, but only if the gathering complies with all other mask and social distancing requirements.
  • It is strongly encouraged that guests attending private events wear face masks/face coverings when it is not possible to maintain social distancing from those not in their household.
  • The Governor's declaration requires social distancing and occupancy restrictions are in effect for the show lounge area at this time. Visit our website for upcoming performance schedules.
  • Seating and service rules are temporarily modified in the performance lounge.
Spa
  • Masks/face coverings are required during all services unless a service is being performed on the face requiring the removal and all parties remain socially distanced from all other guests.
  • If open, the CDC recommends masks be removed when using hot tubs and saunas.
  • Spa employees will wear face shields or masks while performing services.
  • Services will be provided on an appointment basis only.
  • Services may be reduced and appointments will be staggered to allow for additional cleaning in between each guest.
  • Clients of the spa will not be allowed entry if they appear visibly ill or if they have been in close contact with a confirmed case of COVID-19 in the last 10 days in accordance with IDPH public health guidance.
Retail Outlets
  • Displays and retail assortments will be limited.
  • All sales final until further notice (including phone orders).
Golf - When in Season
  • Guests should maintain social distance between themselves and others not in their group at all times.
  • Golf Carts will be sanitized daily.
  • One person per cart unless with others from the same group.
  • Guests may walk and carry their own clubs.