No open positions in this department at this time. Thank you for your interest.

No open positions in this department at this time. Thank you for your interest.

Bartender - Server - Ruthie’s Steakhouse

Position Summary:

The Ruthie’s Bartender is responsible for mixing and serving beverages to guests and filling orders for wait staff. Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests. Exceptional knowledge of wine and spirits required. The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift

Essential Functions:

• Take beverage orders from guests and servers.
• Smile and make eye contact with all guests.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Ruthie's standard drink recipes.
• Learn the names and personally recognize our regular guests
• Complete knowledge of Ruthie's food, wine, liquor and beverage menu.
• Record drink orders accurately in POS system immediately after guest orders, and collect payment. Put receipt into the register system
• Accept guest payment, process credit card charges and make change.
• Be familiar with all types of wine glasses
• Wash, sterilize & polish glassware.
• Prepare garnishes for drinks
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Present drink menus, make recommendations and answer questions regarding all wine, liquor, beer and non alcoholic beverages.
• Greet and inform guests of any specials or recommendations.
• Monitor the guests dining experience to ensure satisfaction with food and service
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Report all equipment problems and bar maintenance issues to restaurant manager
• Assist the restocking and replenishment of bar inventory and supplies. Let manager know if low on any items.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Perform all other related tasks deemed necessary by management.

Required:

• Must be 21 years of age.
• Be able to communicate and understand the predominate language(s) of our guests.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frquently lift up to 40 pounds.
• Currently certified or ability to become Tips certified.
• Must have fine dining server experience

Preferred:

• 6 months experience

Work Schedule:

• Part-time available, to include evenings, weekends, and holidays.
• Must have Sunday availability
• Bartending experience and Wine Knowledge Required.

Cocktail Server

Position Summary:

The Cocktail Server serves alcholic & non-alcoholic beverages to guests in the gaming and non-gaming areas of the Casino. Must be 18 years of age.

Essential Functions:

• Provide exceptional guest service to all customers.
• Reports to shift supervisor in complete uniform.
• Follows all service procedures decribed in the beverage manual.
• Acknowledge guess with special privileges (ie.complimentary drinks).
• Perform related tasks determined necessary by management.
• Server shall follow directions and procedures from the beverage manual for delivering drinks to Table Games, Craps and Slots.
• Call the drink order out to bartenders in order.
• Help the bartender garnish drinks.
• Keep Casino area neat and clean, empty ash trays, and pick up empty glass and any trash.

Required:

• Must be able to acquire an IRGC license.
• Must be able to stand for seven (7) consecutive hours.
• Must be able to carry a full tray of drinks at up to 25lb. per tray.
• Must have extensive beverage service knowledge.
• Must be friendly, helpful and courteous when dealing with Casino guests due to highly visible position.
• Alcohol Awareness certified through TIPS

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays

Cook II

Position Summary:

The Cook II is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Cook III in everyday workings of the kitchen. The Cook II must also have knowledge of quality food and food preparation, as well as a positive attitude in training and working with others.

Essential Functions:

• Ensure operational quality aspects are met, creating high quality product that is eye appealing and flavorful.
• Possess a working knowledge in all aspects of kitchen stations.
• Assist Cook III in the smooth operation of the kitchen.
• Ability to take instructions and follow through with directions.
• Prepare food with proper seasonings and flavors.
• Perform other duties as assigned.

Required:

• A.O.S; Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.
• Position requires availability to cover buffer/dine operating hours

Cook III-Robert’s Buffet

Position Summary:

The Cook Level III is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Diner Chef d’Cuisine in everyday workings of the kitchen. The Cook III must also have knowledge of quality food and food preparation, as well as a positive attitude in training and working with others.

Essential Functions:

• Ensure operational quality aspects are met.
• Possess a working knowledge in all aspects of kitchen stations.
• Ability to take instructions, as well as relay instructions in a constructive manner.
• Maintain knowledge of all food products in use and in stock.
• Prepare food with proper seasonings and flavors.
• Evaluate team members and use the strengths of each to accomplish goals in the kitchen.
• Perform other duties as assigned.

Required:

• A.O.S; Minimum 3 years related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate management and communication skills.
• Must demonstrate organization skills and ability to multi-task.
• A La Carte experience preferred.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.

Employee Dining Room Attendant

Position Summary:

The EDR Attendant is responsible for the serving of employee meals and overall operation of employee dining room.

Essential Functions:

• Serve meals using proper portion control  
• Operate EDR cash register
• Clean and sanitize all stations in the EDR (tables, chairs, floor)
• Monitor portion control for employee meals.
• Monitor food temperatures for salad station and hot food wells
• Supply EDR food areas from buffet kitchen.
• Maintain knowledge of EDR daily menu items.
• Perform all other related tasks deemed necessary by management.
• Smile and make eye contact with guests.

Required:

• Effective interpersonal and communication skills.
• 18 years of age or older.
• Must be able to stand for up to seven (7) hours. 
• Must be able to lift up to twenty- five (25) pounds, reach, bend, and stoop.

Work Schedule:

• Full-time position, to include days, evenings, weekends, and holidays.

Host/Cashier - Roberts Buffet

Position Summary:

The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers.

Essential Functions:

• Welcome and greet guests, creating a positive first impression for the outlet.
• Operate the Micros terminal, collect payments, and make change.
• Keep and accurate count of money in cash drawer.
• Seat guests in appropriate sections at clean tables.
• Maintain knowledge of outlet layout, menu items, and nightly features.
• Remain courteous and helpful to guests at all times.
• Keep dining area neat and clean at all times (chairs, booths, floors).
• Maintain a high standard of personal appearance at all times.
• Perform assigned side-work duties.
• Report all guest incidents and complaints immediately to supervisor.
• Smile and make eye contact with all guests.
• Perform all other related tasks deemed necessary by management.

Required:

• Excellent interpersonal and written communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work in a standing position for up to seven hours.

Work Schedule:

• Part-time position; to include days, evenings, weekends, and holidays.

Host/Cashier-Ruthie’s

Position Summary:

The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers.

Essential Functions:

• Welcome and greet guests, creating a positive first impression for the outlet.
• Operate the Micros terminal, collect payments, and make change.
• Keep and accurate count of money in cash drawer.
• Seat guests in appropriate sections at clean tables.
• Maintain knowledge of outlet layout, menu items, and nightly features.
• Remain courteous and helpful to guests at all times.
• Keep dining area neat and clean at all times (chairs, booths, floors).
• Maintain a high standard of personal appearance at all times.
• Perform assigned side-work duties.
• Report all guest incidents and complaints immediately to supervisor.
• Smile and make eye contact with all guests.
• Perform all other related tasks deemed necessary by management.

Required:

• Excellent interpersonal and written communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work in a standing position for up to seven hours.

Work Schedule:

• Part-time position; to include evenings, weekends, and holidays.

Server- Robert’s

Position Summary:

The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Must have fine dining server experience

Work Schedule:

• Part-time; to include days, evenings, weekends, and holidays.

Server- Ruthie's

Position Summary:

The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Must have fine dining server experience

Work Schedule:

• Part-time; to include days, evenings, weekends, and holidays.

Custodian

Position Summary:

The Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. This position will also assist housekeepers in maintaining cleanliness, stocking linen closets with amenities and supplies, emptying and restocking housekeeping carts & trash receptacles, and cleaning the pool & surrounding areas.

Essential Functions:

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Clean pool & surrounding areas.
• Restock pool with clean towels.
• Use pool cleaning equipment
• Clean vending areas of hotel floor.
• Follow directions thoroughly, and understand guests’ needs.
• Assist housekeepers in moving furniture.
• Restock housekeeping closet and carts with amenities and supplies.
• Remove all soiled linen & pool towels to laundry facilities.
• Collect trash from receptacles throughout the hotel and empty in dumpster.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed & accuracy.

Work Schedule:

• Varies; to include swing, nights, weekends and holidays.
• PT weekends and holidays.

Front Desk Agent/Night Auditor

Position Summary:

The Front Desk Agent is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.

Essential Functions:

• Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
• Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system using friendly and professional service.
• Handle all shift cash transactions accurately.
• Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
• Coordinate with other departments to fill special guest requests or to resolve problems.
• Read and update the Front Desk Communication Log daily.
• Understand and follow all hotel emergency procedures.
• Maintain confidentiality of guest information and hotel data.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Work cohesively with a team to accomplish assigned duties
• Auditing duties as assigned

Required:

• High School Diploma or GED; six months experience customer service; or equivalent combination of education and experience.
• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.

Work Schedule:

• Night Audit is hiring PT Only
• Hours may vary to include nights, graves, weekends, and holidays

Front Desk Rep.

Position Summary:

The Front Desk Representative is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.

Essential Functions:

• Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
• Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system using friendly and professional service.
• Handle all shift cash transactions accurately.
• Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
• Coordinate with other departments to fill special guest requests or to resolve problems.
• Read and update the Front Desk Communication Log daily.
• Understand and follow all hotel emergency procedures.
• Maintain confidentiality of guest information and hotel data.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Work cohesively with a team to accomplish assigned duties

Required:

• High School Diploma or GED; six months experience customer service; or equivalent combination of education and experience.
• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Basic computer literacy & capabilities

Work Schedule:

• Front Desk Rep is hiring for FT and PT
• Hours may vary to include days nights weekends and holidays.

Hotel Front Desk Manager

Position Summary:

This position is responsible for the successful operation of the Hotel Front Desk and casino Call Center. The manager ensures superior guest service and employee satisfaction while meeting department financial goals; Reports to Director of Hotel and works as a strategic member of management through understanding Riverside Casino and Golf Resort vision and strategies, culture and business processes; Responsible for the quality, consistency and presentation of all services delivered to our guests while ensuring department adheres to all regulations, company policies and procedures.

Essential Functions:

• Provide exceptional Guest Service to all customers & co-workers.
• Establish a positive environment for profit, productivity and fun!
• Develop, implement and enforce guest service performance objectives and scripts. Review systems routinely to ensure objectives are met.
• Lead, motivate and direct Hotel Supervisors and team members. Responsible for the success of employee recruitment, retention, coaching, and discipline.
• Provide guidance on a variety of issues that impact the performance, management and development of the Hotel.
• Delegate responsibilities and tasks as necessary while maintaining fulfillment of the company mission.
• Monitor activities that affect efficiencies and effectiveness of the Hotel Front Desk including, but not limited to room inventory, rates, yield management, player tracking systems, PBX, PMS, DELPHI, WWW & GDS reservations.
• Maintain confidentiality of department and company documents.
• Review Department activities with Director of Hotel while providing recommendations for improvement.
• Oversee team member schedules according to business forecast, payroll budget guidelines and productivity for efficient utilization of manpower. Ensure department team meetings are held on a regular basis to remove communication barriers; increase productivity and overall employee & guest satisfaction.
• Implement Comp authority as designated by Director.
• Work within budgetary guidelines; Compile data for accurate reporting of department activities.
• Ability to perform assigned duties under frequent time-sensitive pressure in an interruptive environment
• Works closely and effectively with all department managers to maintain a cohesive environment. Maintain open communication with Resort management to efficiently operate the Hotel department.
• Resolve guests’ complaints, conduct investigation and take immediate appropriate action. Implement service recovery actions to remedy service failures.
• Maintain highest occupancy levels working closely with group sales and marketing regarding groups and special events. Participate in all strategy meetings.

Required:

• Iowa Racing & Gaming Commission license or ability to obtain.
• Ability to lead, motivate & direct employees.
• Ability to delegate & oversee daily operations of department.
• Must be detail oriented, organized, self-motivated, proactive and possess excellent verbal and written skills. Proficiency in word processing, spreadsheets, database and electronic mail software.
• Alcohol Awareness Certification (T.I.P.S.)
• Previous hotel experience and college degree preferred or equivalent work experience.
• 3-5 years Managerial or Supervisory experience in successful high volume hotel/resort.

Work Schedule:

• Full-time to include days, nights, holidays & weekends. Flexible scheduling required.

Housekeeper

Position Summary:

The Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, and public areas. This position has a direct impact on the guest experience, so the associate must be focused on providing efficient services and the highest levels of quality.

Essential Functions:

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Replenish guest rooms with needed amenities and linens, and remove used items.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.

Work Schedule:

• PT and FT includes days, weekends and holidays.

Valet Services Attendant

Position Summary:

The Valet Attendant is responsible for parking and retrieving guests’ vehicles, handling of luggage and personal items, along with golf equipment. This position is also responsible for greeting guests and providing timely service, as well as providing assistance to those with special accommodations.

Essential Functions:

• Greet all patrons in a positive and friendly manner.
• Maintain a working knowledge of company facilities, activities, and special events on the property.
• Park and retrieve guests/vehicles.
• Possess ability to operate vehicles with manual or automatic transmission.
• Maintain ability to operate company shuttles in a safe and responsible manner.
• Ensure safety for all passengers as they enter and exit the company shuttle.
• Ensure that all vehicles are checked for damage, ticketed, locked, and keys are returned to Valet Booth.
• Maintain security of vehicle keys in an orderly manner.
• Move guest golf equipment from the front of the casino to the Pro Shop.
• Move guest baggage and personal belongings from the front of the casino to the guest’s hotel room.
• Provide exceptional customer service to all internal and external customers.

Required:

• Ability to obtain acceptable MVR according to set standards, and ability to operate vehicles with manual or automatic transmission.
• High school diploma or GED equivalent.
• Thorough knowledge of driving/roadway laws and regulations.
• Must demonstrate excellent interpersonal and communication skills.
• Willingness to work in all weather conditions with proper attire.

Work Schedule:

• PT Varies include days, evenings, weekends and holidays.

Public Relations

Security

Security Officer

Position Summary:

The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service.

Essential Functions:

• Provide first class Guest Service to all internal & external guest.
• Patrol property (casino, hotel, parking lot, and golf course) and ensure the safety of all employees and guests.
• Respond to radio and emergency calls as needed.
• Perform First Aid, CPR, and AED as needed, and maintain certification in these areas when necessary.
• Conduct money transfers and table fills/credits, as well as monitor drops as needed.
• Perform all post duties assigned, to include writing incident reports.
• Works closely with other departments and maintain open communication with all employees.

Required Functions:

• Acceptable Motor Vehicle Record for past 3 years.
• High school diploma or GED equivalent.
• Must demonstrate interpersonal and written communication skills.

Work Schedule:

• Full Time, Part Time and On Call positions available.
• Varies by time/day of week, to include graves, weekends, and holidays.
• Must have flexible scheduling

Slots

Slot Attendant/ Part Time Supervisor

Position Summary:

The Dual Rate Slot Attendant/Supervisor is responsible for understanding the department goals and objectives. This person must ensure all operational protocols are properly communicated to the direct reports and followed through effectively each assigned shift.

Essential Functions:

• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Safeguard the company's assets, customers' and employees' safety in all slot areas.
• Enforce company policies and procedures
• Ensure that all scheduled work stations are manned and ready at the beginning of the shift
• Ensure variance book, key control, time sheets, and progressive book are accurately filled in and evaluated on a timely basis
• Handle customer disputes quickly and effectively.
• Counsel employees as needed under your control
• Provide feedback regarding transfers, promotions, evaluations, rewards on all team members in his/her span of control
• Have a thorough and complete knowledge of comp. procedures, as well as the ability to evaluate comps.
• Ensure stationary supplies are adequate for efficient operation
• Verify jackpots

Required Functions:

• Minimum 1yr. Slots experience or currently employed in Slots.
• Demonstrate proficiency in reading and working with technical manuals.
• Maintain courteous and effective working relationships with others.
• Demonstrate strong leadership skills.
• Demonstrate proficiency with Windows and Office programs
  

Work Schedule:

• Full time; to include days, nights, graves, weekends, and holidays.

Spa

No open positions in this department at this time. Thank you for your interest.

Surveillance

No open positions in this department at this time. Thank you for your interest.

Table Games

Casino Dealer

Position Summary:

To perform the assigned game as per company policy and procedures. The Dealer is responsible for providing exceptional guest service that will lead to the enjoyment of all patrons. This position must learn and follow all rules of the designated game, using math and critical thinking skills.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.         
• Conducts the game per company policy.         
• Multi-task in dealing cards, counting, and entertaining all guests involved in the game.         
• Makes payoffs and handles other customer table action.         
• Controls speed of the game.         
• Ability/availability to work Casino hours 24 hours/day, 7 days/week, 365 days/year

Required:

• 18 years of age or older         
• Ability to stand up to 100% of time on gaming floor         
• Clear close vision for speed & accuracy         
• Possess or have ability to possess class C IRGC gaming license         
• Demonstrated ability to apply math concepts and critical thinking skills to practical situations.

Preferred:

• 6 months experience

Work Schedule:

• Part-time; schedule varies to include nights, weekends, & holidays.

Valet Services

No open positions in this department at this time. Thank you for your interest.