Position Summary:

Install, Troubleshoot and Maintain all electrical and associated systems relating to the daily operation of the facility. Implement and maintain guidelines for safe electrical work practices. Other duties as assigned

• Provide exceptional Guest Service to all customers.
• Advise, troubleshoot, repair, and maintain all electrical equipment and associatd systems.
• Provide accurate and concise written and verbal reports to Maintenance Shift Manager as required.
• Work within the guidelines of all electrical codes and regulations.
• Ensure that all electrical safety practices are followed when working with any electrical circuit. Energized or De-energized.
• Maintain and enforce all Lock-out/Tag-out procedures for the entire facility.
• Responsibilities include working with both High Voltage and Low Voltage systems.
• Work with back-up power generation and Uninterupted Power Supplies.
• Must conduct all work in a safe manner, encourage others to work safely
• Be attentive to the conditions of the building and alert to potential guest safety issues
• Perform under a computer based Preventive Maintenance program by upgrading, deleting and confirming information on all equipment as it changes.
• Respnsible for Low Voltage (12) DC systems and controllers.
• Research and provide information pertaining tofacility improvement and capital projects.
• Conduct heat monitoring of all electrical distribution panels and devices throughout the facility.
• Responsible for working with pumps, Variable Frequency Drives, accuators, PLC controllers.
• Be proficient with electrical blueprint reading.
• Conduct periodic Electrical Safety Training.
• Remain current on all elecrical code changes affecting the facility.
• Be familiar with "ARC FLASH" requirements.
• Conduct random electrical safety audits on team members and submit results to immediate supervisor.
• Have a basic understanding of data, audio, visual & communication systems.

Required:

• State electrical license desired but is not required.
• Must have prior experience working as an Electrician in an industrial or commercial environment
• Be willing to work in other areas other than electrical if required

Work Schedule:

Full-time; Varies to include nights & weekends.

Position Summary:

The Cage Cashier is responsible for providing the following services to guests: check cashing, cash advances, and exchanging slot machine vouchers and table game chips for cash. This position requires accuracy in exchanging currency as well as completing necessary paperwork, while providing the highest level of guest service.

• Provide exceptional guest service to all internal and external customers.
• Maintain accountability for the cashier bank during the shift.
• Balance cashier bank at the end of the shift.
• Accurately handle and count currency.
• Follow all cage policies and procedures.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Maintain courteous and effective working relationships with others.
• Perform other duties as assigned.

Required:

• High school Diploma or GED; or equivalent experience.
• Demonstrate a high level of interpersonal and communication skills.

Work Schedule:

Full-time Swing/Grave; to include weekends and holidays

Position Summary:

The Bartender is responsible for mixing and serving beverages to guests and filling orders for cocktail waitresses. This position requires the ability to multi-task by entertaining customers while mixing cocktails.

• Arrange bottles and glasses to create attractive displays.
• Create bar menus and drink recipes.
• Check identification of customers to verify age requirements.
• Serve appetizers, cocktails, wine, and beer to customers.
• Assist patrons with the selection of wine and liquor.
• Clean bar area and equipment.
• Collect money from customers and make accurate change.
• Slice and pit fruit for garnishing drinks.
• Take beverage orders from serving staff or directly from patrons.
• Order liquors and supplies for bar area.
• Observe guests, and if necessary, persuade customers to limit alcohol intake and provide transportation arrangements.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience

Work Schedule:

Part & Full-time available, evenings/overnights, weekends, and holidays.

Position Summary:

The Beverage Supervisor is responsible for supervising the daily tasks of Bartenders, Cocktail Servers, and Barbacks. This position will also assist the Beverage Manager in hiring, training, motivating, and directing staff.

• Provide exceptional guest service to all customers.
• Manage labor hours, cash control, and inventory.
• Promote a positive work environment and team building.
• Support and enable staff to provide for all guests’ needs and requests.
• Conduct Pre-shift meetings.
• Assist with employee reviews and evaluations.
• Assist in scheduling Bartenders, Cocktail Servers, and Barbacks, while meeting designated payroll cost.
• Track employee hours using Attendance Enterprise.
• Handle cut-offs and slow-downs in conjunction with Security for a customer interaction involving violation of the alcohol SOP.
• Bartend and/or serve beverages when necessary.
• Attend all required training, including TIPS Certification.
• Obtain IRGC License.
• Ensure all Iowa Department of Health, Internal controls, and government rules and regulations are followed.
• Track all critical areas of beverage service systematically.
• Document activities, equipment problems, alcohol violations, and employee concerns daily.
• Conduct periodic physical inventories, including rotation, par levels, and discontinue relevant inventory items.
• Work with vendors to ensure proper delivery of orders and special requests.
• Smile and make eye contact with guests and employees.
• Evaluate and track costs associated with beverage production, and recommend changes or corrective action if necessary.
• Maintain quality and organization of beverage service for all outlets.
• Perform other duties deemed necessary by management.

Required:

• 21 years of age.
• Must demonstrate excellent interpersonal and supervisory skills.
• A.A. Degree; 1-2 years supervisory experience, or equivalent combination of education and experience.
• 1 year bartending and/or serving experience.

Work Schedule:

Full-time position, to include days, evenings, weekends, and holidays.

Position Summary:

The Cocktail Server is responsible for serving alcoholic/non-alcoholic beverages to guests in the gaming area of the casino. This position requires attention to detail and a positive attitude.

• Serve beverages to patrons on the gaming floor.
• Carry trays of drinks weighing up to 25 lbs.
• Keep service area clean at all times.
• Inform customers of beer, wine, and drink selections.
• Follow all service procedures in the beverage manual.
• Collect money from customers and make accurate change.
• Observe patrons, and if necessary, persuade customers to limit alcohol intake and make arrangements for transportation.
• Perform duties with exceptional customer service skills, being friendly, helpful, and courteous to all guests.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience

Work Schedule:

Full-time & Part-time days; to include weekends, and holidays; may include some nights

Position Summary:

The Cook II is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Cook III in everyday workings of the kitchen. The Cook II must also have knowledge of quality food and food preparation, as well as a positive attitude in training and working with others.

• Ensure operational quality aspects are met, creating high quality product that is eye appealing and flavorful.
• Possess a working knowledge in all aspects of kitchen stations.
• Assist Cook III in the smooth operation of the kitchen.
• Ability to take instructions and follow through with directions.
• Prepare food with proper seasonings and flavors.
• Perform other duties as assigned.

Required:

• A.O.S; Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.
• Position requires availability to cover buffet/diner operating hours

Position Summary:

The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers.

• Welcome and greet guests, creating a positive first impression for the outlet.
• Operate the Micros terminal, collect payments, and make change.
• Keep and accurate count of money in cash drawer.
• Seat guests in appropriate sections at clean tables.
• Maintain knowledge of outlet layout, menu items, and nightly features.
• Remain courteous and helpful to guests at all times.
• Keep dining area neat and clean at all times (chairs, booths, floors).
• Maintain a high standard of personal appearance at all times.
• Perform assigned side-work duties.
• Report all guest incidents and complaints immediately to supervisor.
• Smile and make eye contact with all guests.
• Perform all other related tasks deemed necessary by management.

Required:

• Excellent interpersonal and written communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work in a standing position for up to seven hours.

Work Schedule:

Full-time position; to include days, evenings, weekends, and holiday

Position Summary:

The Lead Steward is responsible for the cleanliness of the kitchen and equipment in the kitchen. This position is also responsible for sanitation, and washing of all dishes used in Food and Beverage outlets.

• Provide exceptional guest service to all customers.
• Lead Stewards to maintain a high level of cleaning and sanitation daily.
• Lead and direct Stewards in the operation of the kitchen
• Direct the cleaning of all equipment in kitchen and dishwashing area daily.
• Direct the cleaning of satellite stations and equipment daily.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.

Work Schedule:

Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Must have fine dining server experience

Work Schedule:

On Call position; to include days, evenings, weekends, and holidays.

Position Summary:

The Steward is responsible for the cleanliness of the kitchen and equipment in the kitchen. This position is also responsible for sanitation, and washing of all dishes used in Food and Beverage outlets.

• Provide exceptional guest service to all customers.
• Maintain a high level of cleaning and sanitation daily.
• Cleaning of all equipment in kitchen and dishwashing area daily.
• Cleaning of satellite stations and equipment daily.

Required:

• Must demonstrate communication skills.

Work Schedule:

Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

The Table Busser is responsible for serving guests bread, butter, and water upon their arrival and providing refills as necessary. This position removes used tableware and dishes, and resets tables when guests leave.

• Clear tables after guests depart, taking silverware, dishes, and glassware to appropriate areas.
• Promptly clean table tops, chairs, booths and floor.
• Assist server with food delivery and other requests during peak periods.
• Respond appropriately to guest requests, communicating with servers if necessary.
• Smile and make eye contact with guests and thank them as they depart.
• Maintain impeccable appearance of restaurant outlet.

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to work in a standing position for up to five hours.

Work Schedule:

Part-time position; to include days, evenings, weekends, and holidays.

Position Summary:

The Groundskeeper is responsible for the upkeep and improvement of golf course and casino grounds.

• Maintain greens, tees, fairways, roughs, casino lawns and landscaping.
• Operate varying mowing equipment.
• Hand water green and tee areas as directed.
• Perform project work, such as laying sod and landscaping.
• Operate tractors and loaders when necessary.
• Hand and power rake bunkers.
• Fill divots with seed/soil mix.
• Repair ball marks on greens.
• Edge irrigation heads.
• Service ball washers and garbage collection.

Required:

• Must be 16 years old.
• Ability to follow specific instructions.

Work Schedule:

Seasonal. Full-time, to include weekends and holidays.

Position Summary:

The Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. This position will also assist housekeepers in maintaining cleanliness, stocking linen closets with amenities and supplies, emptying and restocking housekeeping carts & trash receptacles, and cleaning the pool & surrounding areas.

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Clean pool & surrounding areas.
• Restock pool with clean towels.
• Use pool cleaning equipment
• Clean vending areas of hotel floor.
• Follow directions thoroughly, and understand guests’ needs.
• Assist housekeepers in moving furniture.
• Restock housekeeping closet and carts with amenities and supplies.
• Remove all soiled linen & pool towels to laundry facilities.
• Collect trash from receptacles throughout the hotel and empty in dumpster.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed & accuracy.

Work Schedule:

Varies; to include swing, nights, weekends and holidays.

Position Summary:

The Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, and public areas. This position has a direct impact on the guest experience, so the associate must be focused on providing efficient services and the highest levels of quality.

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Replenish guest rooms with needed amenities and linens, and remove used items.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.

Work Schedule:

Full-time, may include nights, weekends and holidays

Position Summary:

This HR Specialist is responsible for the overall day to day administration within the HR department, to include: benefits administration (health plan, supplemental health/welfare plans, 401(k) plan, worker’s compensation, & FMLA) as well as orientation & training responsibilities.

• Provide exceptional guest service to both our internal and external customers.
• Education, enrollment, and daily administration of the company’s health plan, serving as liaison between employee and claims administration as needed to ensure appropriate and timely resolution of claims issues.
• Daily administration of workers compensation claims, serving as liaison between the employee and carrier as needed. Track all workers comp activity, partner with the Safety Manager to ensure all appropriate incident reports and accident investigation reports are reviewed and followed up on as appropriate. Responsible for annual OSHA 200 log. Responsible for auditing monthly workers comp invoices for accuracy. Responsible for identifying work for restricted/limited duty cases.
• Enrollment and administration of 401(k) plan, to include notification of eligibility to all newly eligible employees, and working with the plan service provider to coordinate all appropriate distribution paperwork for termed employees.
• Administration of the company drug & alcohol testing program.
• Serve as primary contact for supplemental benefit providers to coordinate education and enrollment processes. Serve as liaison between employees and providers as needed to facilitate issue resolution.
• Administration and tracking of all FMLA requests, following-up with employees as needed as well as notification to management of approved time.
• Timely response to all employment verification requests.
• Daily use of the HRIS system (Abra) and Time & Attendance system (Attendance Enterprise) for data entry and reporting purposes.
• Facilitate orientation & other training as needed.
• Create & maintain all appropriate record keeping/documentation for assigned areas of responsibility.
• Other duties as assigned.

Required:

• Minimum of A.A. Degree; BA Degree preferred
• Minimum of two years directly related HR experience and/or minimum of two years claims administration experience.
• Demonstrated proficiency working with Microsoft Office applications, including Word, Excel. MS Access proficiency desired.
• Must demonstrate excellent interpersonal and communication skills, including ability to communicate effectively in difficult or emotional circumstances.
• Must possess organizational skills & have demonstrated proficiency in accurately handling detailed work.

Work Schedule:

Full-time position, to include days, evenings, weekends, and holidays.

Position Summary:

Analysts are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics. Analysts are accountable for using best business practices to administer and support our organization's network, website, databases and systems typical to the entertainment and hospitality industry with outstanding customer service skills. The Database Analyst - Webmaster position differentiates itself from the other Technology positions by demonstrated abilities, programming skill, database and reporting administration and analysis years of experience, education, and certifications.

• Monitor internal and external website, network, databases, and systems to ensure availability to all users, vendors, guests, and interfaces as it pertains to their job requirements.
• Perform necessary maintenance to support availability.
• Plan, coordinate, and implement security measures in accordance with their area of expertise.
• Ability to apply security to solutions using Active Directory / LDAP integration
• Knowledge of OSI model and TCP/IP networking, server farms, storage architectures, load balancing, clustering, backup and recovery standard operating procedures.
• Demonstrate knowledge of designing, implementing, and supporting highly available solutions in a 7x24x365 operation.
• Ability to integrate languages and resolve cross-browser compatibility issues
• Ability to hand code HTML without the need of authoring tools
• Demonstrate their ability to develop, deliver, and troubleshoot all custom technology solutions
• Experience with enterprise virus protection solutions. Experience with Trend Micro Suite of Products a plus. Knowledge of Postini a plus.
• Knowledge of Microsoft Forms Server and Microsoft Sharepoint Server a plus.

Required:

• A minimum three+ years of work-related hands-on skill and knowledge
• A minimum three+ years of experience in business environment.
• 4+ years college or technical training required from accredited educational institution, or minimum of four years related experience and/or training, or equivalent combination of education and experience.
• Experience using Adobe CS3, Dreamweaver, and Macromedia Flash
• Website administration skills including security, statistics, availability, ecommerce, and advertising using AdWords, etc.
• Experience programming in HTML, CGI, Perl, JavaScript, CSS, ASP, PHP, C#, C++, Borland C Builder, Visual Studio, Dot Net Nuke, and the Dot Net Framework.
• Reads and understands XML schemas
• Knowledge of Microsoft Server 2003/ 2008 Standard /Enterprise and Microsoft SQL Server 2000/2005/2008 Standard /Enterprise.
• Experience as Microsoft SQL Server Administrator and Developer
• Strong knowledge of Microsoft Office 2007
• Strong attention to detail and documentation skills
• Ability to work independently, as well as in a team environment

Preferred:

• CCNA, MSCE, MCTS, MCPD, MCAD, MCSD, (or other web/development) certifications
• Knowledge of Microsoft Sharepoint 2003 / 2007
• Gaming experience a plus.

Work Schedule:

Subject to change as needed, to include days, nights, weekends, and holidays.

Please submit your application, resume with salary history, a link to your portfolio
& examples of your work, to be considered for this position

Position Summary:

This position is responsible for developing, executing managing and monitoring marketing programs based on analysis of the customer database.

• Provide exceptional customer service to all internal and external customers.
• Examination of the data base to identify profitable player segments.
• Development of marketing programs targeting the identified player segments for approval.
• Coordinating other departments within the enterprise to execute the programs.
• Manage the execution of the marketing programs.
• Monitor and report on the performance of the programs compared to projections.
• Develop and produce reports as needed for management.
• Performs other duties as assigned.

Required:

• Bachelors Degree in Statistics or a related field.
• 2+ years of database marketing experience desired.
• Working knowledge of casino industry preferred
• Proficient in Excel, Word, Access and a SQL database program; knowledge of any Casino Management System a plus
• Excellent verbal and written communication skills.
• Ability to multi-task and have exceptional organizational skills and meet deadlines.
• Excellent customer service skills.

Work Schedule:

Full-time; Varies, may include nights & weekends.

Position Summary:

The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service.

• Patrol property (casino, hotel, parking lot, and golf course) and ensure the safety of all employees and guests.
• Respond to radio and emergency calls as needed.
• Perform First Aid, CPR, and AED as needed, and maintain certification in these areas when necessary.
• Conduct money transfers and table fills/credits, as well as monitor drops as needed.
• Perform all post duties assigned, to include writing incident reports.
• Works closely with other departments and maintain open communication with all employees.
• Provide Guest Service to customers and employees alike.

Required:

• Acceptable Motor Vehicle Record for 3 years.
• High school diploma or GED equivalent.
• Must demonstrate interpersonal and written communication skills.

Work Schedule:

• Full Time
• Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

A positive self starting leader that can ensure the salon and spa is ran efficiently at all time. They must have the ability to recognize and perform five star service at all times. Over see day to day operations. Please send resume including references to donna.zender@riversidecasinoandresort.com

Required:

• Efficient computer skills

Work Schedule:

Full time to include weekends and some holidays.

Position Summary:

Provide quality hair and spa pedicure services. Have a positive attitude, and willing to continue education and advance training.

Required:

• Iowa Cosmetology License

Work Schedule:

Appox. 30 hours which include weekends. Send Resume.

Position Summary:

The team player that we are seeking must have excellent customer relations, great communication skills and be self motivated. We offer a competitive hourly wages and a benefits package.

Required:

• Iowa Massage Therapy License

Work Schedule:

The ability to work flexible hours involving week days and some weekends.

Position Summary:

To perform the assigned game as per company policy and procedures. The Dealer is responsible for providing exceptional guest service that will lead to the enjoyment of all patrons. This position must learn and follow all rules of the designated game, using math and critical thinking skills.

• Provide exceptional customer service to all internal and external customers.
• Conducts the game per company policy.
• Multi-task in dealing cards, counting, and entertaining all guests involved in the game.
• Makes payoffs and handles other customer table action.
• Controls speed of the game.
• Ability/availability to work Casino hours – 24 hours/day, 7 days/week, 365 days/year

Required:

• 18 years of age or older
• Ability to stand up to 100% of time on gaming floor
• Clear close vision for speed & accuracy
• Possess or have ability to possess class “C” IRGC gaming license
• Demonstrated ability to apply math concepts and critical thinking skills to practical situations.

Preferred:

• 6 months experience

Work Schedule:

Part-time; Varies to include nights, weekends, & holidays