Position Summary:

The Bartender is responsible for mixing and serving beverages to guests and filling orders for cocktail waitresses. This position requires the ability to multi-task by entertaining customers while mixing cocktails.

• Arrange bottles and glasses to create attractive displays.
• Create bar menus and drink recipes.
• Check identification of customers to verify age requirements.
• Serve appetizers, cocktails, wine, and beer to customers.
• Assist patrons with the selection of wine and liquor.
• Clean bar area and equipment.
• Collect money from customers and make accurate change.
• Slice and pit fruit for garnishing drinks.
• Take beverage orders from serving staff or directly from patrons.
• Order liquors and supplies for bar area.
• Observe guests, and if necessary, persuade customers to limit alcohol intake and provide transportation arrangements.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience

Work Schedule:

Part & Full-time available, evenings/overnights, weekends, and holidays.

Position Summary:

The Beverage Cart Attendant is responsible for maintaining stock on golf carts, and providing accurate snack and beverage service to the golfers. The Beverage Cart Attendant may be dual rated among Bartending & Cook positions as needed.

• Take and prepare beverage orders from golfers.
• Perform opening and closing duties and provide accurate and speedy snack and beverage service to golfers.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with RCGR rules and regulations.
• Recognize regular golfers and learn names.
• Accept guest payment, process credit card charges, casino comps, and make change.
• Maintain golf cart in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Maintain stock of cart during shift and clear cart at dusk.
• Report all equipment/stock problems to supervisor.
• Maintain a working knowledge of beer, wine, and liquor drinks.
• Possess basic math skills to make correct change.
• Possess ability to reach, bend and frequently lift up to 40 lbs.
• Operate a golf cart safely.
• Possess ability to work under time pressure and inclement weather.
• Perform duties with exceptional customer service skills, being friendly, helpful, and courteous to all guests.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.

Preferred:

• 6 months experience

Work Schedule:

• PT * FT schedules, to include days, evenings, weekends, and holidays.
• Seasonal

Position Summary:

The Beverage Supervisor is responsible for supervising the daily tasks of Bartenders, Cocktail Servers, and Barbacks. This position will also assist the Beverage Manager in hiring, training, motivating, and directing staff.

• Provide exceptional guest service to all customers.
• Manage labor hours, cash control, and inventory.
• Promote a positive work environment and team building.
• Support and enable staff to provide for all guests’ needs and requests.
• Conduct Pre-shift meetings.
• Assist with employee reviews and evaluations.
• Assist in scheduling Bartenders, Cocktail Servers, and Barbacks, while meeting designated payroll cost.
• Track employee hours using Attendance Enterprise.
• Handle cut-offs and slow-downs in conjunction with Security for a customer interaction involving violation of the alcohol SOP.
• Bartend and/or serve beverages when necessary.
• Attend all required training, including TIPS Certification.
• Obtain IRGC License.
• Ensure all Iowa Department of Health, Internal controls, and government rules and regulations are followed.
• Track all critical areas of beverage service systematically.
• Document activities, equipment problems, alcohol violations, and employee concerns daily.
• Conduct periodic physical inventories, including rotation, par levels, and discontinue relevant inventory items.
• Work with vendors to ensure proper delivery of orders and special requests.
• Smile and make eye contact with guests and employees.
• Evaluate and track costs associated with beverage production, and recommend changes or corrective action if necessary.
• Maintain quality and organization of beverage service for all outlets.
• Perform other duties deemed necessary by management.

Required:

• 21 years of age.
• Must demonstrate excellent interpersonal and supervisory skills.
• A.A. Degree; 1-2 years supervisory experience, or equivalent combination of education and experience.
• 1 year bartending and/or serving experience.

Work Schedule:

Full-time position, to include days, evenings, weekends, and holidays.

Position Summary:

The Cocktail Server is responsible for serving alcoholic/non-alcoholic beverages to guests in the gaming area of the casino. This position requires attention to detail and a positive attitude.

• Serve beverages to patrons on the gaming floor.
• Carry trays of drinks weighing up to 25 lbs.
• Keep service area clean at all times.
• Inform customers of beer, wine, and drink selections.
• Follow all service procedures in the beverage manual.
• Collect money from customers and make accurate change.
• Observe patrons, and if necessary, persuade customers to limit alcohol intake and make arrangements for transportation.
• Perform duties with exceptional customer service skills, being friendly, helpful, and courteous to all guests.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience

Work Schedule:

Full-time & Part-time days; to include weekends, and holidays; may include some nights

Position Summary:

The Cook Level I & II are responsible for learning and maintaining knowledge of kitchen equipment and knives. These positions must be able to work in all assigned stations in the kitchen, assisting the Cook Level III and Sous Chef in everyday workings of the kitchen.

• Ensure operational quality aspects are met, helping to create high quality product that is eye appealing and flavorful.
• Understand basic knowledge of equipment pertaining to assigned work area.
• Assist Cook Level III in the smooth operation of the kitchen.
• Ability to take instructions and follow through with directions.
• Prepare food with proper seasonings and flavors.
• Perform other duties as assigned

Required:

• A.O.S; Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

FT; Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers.

• Welcome and greet guests, creating a positive first impression for the outlet.
• Operate the Micros terminal, collect payments, and make change.
• Keep and accurate count of money in cash drawer.
• Seat guests in appropriate sections at clean tables.
• Maintain knowledge of outlet layout, menu items, and nightly features.
• Remain courteous and helpful to guests at all times.
• Keep dining area neat and clean at all times (chairs, booths, floors).
• Maintain a high standard of personal appearance at all times.
• Perform assigned side-work duties.
• Report all guest incidents and complaints immediately to supervisor.
• Smile and make eye contact with all guests.
• Perform all other related tasks deemed necessary by management.

Required:

• Excellent interpersonal and written communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work in a standing position for up to seven hours.

Work Schedule:

Full-time position; to include days, evenings, weekends, and holiday

Position Summary:

The Lead Steward is responsible for the cleanliness of the kitchen and equipment in the kitchen. This position is also responsible for sanitation, and washing of all dishes used in Food and Beverage outlets.

• Provide exceptional guest service to all customers.
• Lead Stewards to maintain a high level of cleaning and sanitation daily.
• Lead and direct Stewards in the operation of the kitchen
• Direct the cleaning of all equipment in kitchen and dishwashing area daily.
• Direct the cleaning of satellite stations and equipment daily.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.

Work Schedule:

Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.

Work Schedule:

Full & Part-time schedules; to include days, evenings, weekends, and holidays.

Position Summary:

The Table Busser is responsible for serving guests bread, butter, and water upon their arrival and providing refills as necessary. This position removes used tableware and dishes, and resets tables when guests leave.

• Clear tables after guests depart, taking silverware, dishes, and glassware to appropriate areas.
• Promptly clean table tops, chairs, booths and floor.
• Assist server with food delivery and other requests during peak periods.
• Respond appropriately to guest requests, communicating with servers if necessary.
• Smile and make eye contact with guests and thank them as they depart.
• Maintain impeccable appearance of restaurant outlet.

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to work in a standing position for up to five hours.

Work Schedule:

Part-time position; to include days, evenings, weekends, and holidays.

Position Summary:

The Groundskeeper is responsible for the upkeep and improvement of golf course and casino grounds.

• Maintain greens, tees, fairways, roughs, casino lawns and landscaping.
• Operate varying mowing equipment.
• Hand water green and tee areas as directed.
• Perform project work, such as laying sod and landscaping.
• Operate tractors and loaders when necessary.
• Hand and power rake bunkers.
• Fill divots with seed/soil mix.
• Repair ball marks on greens.
• Edge irrigation heads.
• Service ball washers and garbage collection.

Required:

• Must be 16 years old.
• Ability to follow specific instructions.

Work Schedule:

Seasonal. Full-time, to include weekends and holidays.

Position Summary:

The Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. This position will also assist housekeepers in maintaining cleanliness, stocking linen closets with amenities and supplies, emptying and restocking housekeeping carts & trash receptacles, and cleaning the pool & surrounding areas.

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Clean pool & surrounding areas.
• Restock pool with clean towels.
• Use pool cleaning equipment
• Clean vending areas of hotel floor.
• Follow directions thoroughly, and understand guests’ needs.
• Assist housekeepers in moving furniture.
• Restock housekeeping closet and carts with amenities and supplies.
• Remove all soiled linen & pool towels to laundry facilities.
• Collect trash from receptacles throughout the hotel and empty in dumpster.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed & accuracy.

Work Schedule:

Varies; to include swing, nights, weekends and holidays.

Position Summary:

The Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, and public areas. This position has a direct impact on the guest experience, so the associate must be focused on providing efficient services and the highest levels of quality.

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Replenish guest rooms with needed amenities and linens, and remove used items.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.

Work Schedule:

Full-time, may include nights, weekends and holidays

Position Summary:

The Web Developer-Designer is expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics. The Web Developer-Designer is accountable for using best business practices to administer and support our organization's network, website, databases and systems typical to the entertainment and hospitality industry with outstanding customer service skills. The Web Developer-Designer position differentiates itself from the other Technology positions by demonstrated abilities, programming skill, database and reporting administration years of experience, education, and certifications.

• Monitor internal and external website, network, databases, and systems to ensure availability to all users, vendors, guests, and interfaces as it pertains to their job requirements.
• Ability to apply security and/or permissions to solutions using Active Directory / LDAP integration.
• Develop new Web applications as identified and approved.
• Migrate or transform existing custom applications to Web applications as identified and approved.
• Enhance, manage, and maintain existing website.
• Demonstrate strong analytical, development and testing skills as well as creative responsiveness to client needs.
• Enhance, manage, and maintain the existing Intranet allowing data manipulation as approved.
• Maintain and enhance existing Web applications and all internal systems that are integrated.
• Conduct all user acceptances testing and report results.
• Perform complete testing of Web applications–unit and system, engaging users as necessary.
• Show evidence of an ability to manage projects as well as changing priorities.
• Design and implement user-driven templates, applications, databases and interfaces for ease of use.
• Develop database-driven Web interfaces for rapid, real-time information sharing.
• Develop external web portals allowing users to input and retrieve accurate information.
• Design, develop, and implement ecommerce solutions. Previous experience with point of sale or retail systems a plus.
• Demonstrate outstanding verbal and written communication skills.
• Possess a high degree of personal integrity and interpersonal talent with an assertive personality and a professional demeanor
• Ability to work with and train non-technical clients; position requires extensive interaction with staff at all organizational levels and will develop and maintain systems for many different departments
• React to user support inquiries within your job expertise via the Help Desk system.
• Ability to integrate languages and resolve cross-browser compatibility issues.
• Ability to hand code HTML without the need of authoring tools.
• Experience with enterprise virus protection solutions. Knowledge of Trend Micro NeatSuite a plus. Knowledge of Google Postini a plus.
• Knowledge of Microsoft Forms Server and Microsoft Sharepoint Server a plus.

Required:

• A minimum three+ years of work-related hands-on skill and knowledge
• A minimum three+ years of experience in business environment.
• 4+ years college or technical training required from accredited educational institution, or minimum of four years related experience and/or training, or equivalent combination of education and experience.
• Experience using Adobe Creative Suite 3 Design Premium,Dreamweaver,and Macromedia Flash.
• Website administration skills including security, statistics, availability, ecommerce, and advertising using AdWords, etc.
• Experience programming in HTML, CGI, Perl, JavaScript, CSS, ASP, PHP, C#, C++, Borland C Builder, Visual Studio, Dot Net Nuke, and the Dot Net Framework.
• Ability to read and understands XML schemas.
• Knowledge of Microsoft Server Standard/Enterprise and Microsoft SQL Server Standard/Enterprise.
• Experience as Microsoft SQL Server Administrator and Developer.
• Strong knowledge of Microsoft Office 2007.
• Strong attention to detail and documentation skills.
• Ability to work independently, as well as in a team environment.

Preferred:

• CCNA, MSCE, MCTS, MCPD, MCAD, MCSD, (or other web/development) certifications
• Knowledge of Microsoft Sharepoint 2003 / 2007
• Gaming experience a plus.

Work Schedule:

Fulltime position. Daytime weekdays. Subject to change as needed, to include other shifts, nights, weekends, and holidays.

Please submit your application, resume with salary history, a link to your portfolio
& examples of your work, to be considered for this position.

Position Summary:

Engineers are integral members of the organization’s community as they work to support the RCGR mission and vision. They provide services necessary for a high quality technology experience to board members, employees, vendors, and guests. Engineers are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the codes of business conduct including but not limited to excellence, community, integrity, respect, responsibility, and trustworthiness. Engineers are accountable for using best business practices to administer and support our organization's network and systems typical to the entertainment and hospitality industry with outstanding customer service skills. The Engineering I position differentiates itself from the other Engineering and Technology positions by demonstrated abilities, years of experience, education, and certifications.

• Engineers monitor network and systems to ensure availability to all users, vendors, guests, and interfaces.
• Engineers perform necessary maintenance to support availability. Administer hardware and software asset management as well as hardware warranty repair.
• Engineers plan, coordinate, and implement security measures.
• Engineers must have a solid knowledge of OSI model and TCP/IP networking, server farms, storage architectures, load balancing, backup and recovery standard operating procedures.
• Under the direction of the Information Technology Manager, Engineers must demonstrate the aptitude to document and implement processes to increase efficiency, productivity, reliability and scalability.
• Engineers will demonstrate their knowledge of designing, implementing, and supporting highly available systems in a 7x24x365 operation.
• Engineers will be scheduled to assist in the rotational after hours on-call process including systems maintenance.
• Engineers will perform their duties with little or no supervision.

Required:

• A minimum four+ years of work-related hands-on skill and knowledge
• A minimum four+ years of experience in business environment.
• 2+ years college or technical training required from accredited educational institution, or minimum of two years related experience and/or training, or equivalent combination of education and experience.
• Experience installing, configuring, and deploying hardware and software.
• Experience troubleshooting hardware and software issues courteously and expeditiously. Hands on experience supporting and troubleshooting Microsoft Office Suite of Applications; provide end-user with step by step assistance as needed.
• Ability to promptly answer and appropriately handle incoming customer support requests via phone, e-mail, voice mail, helpdesk tracking system and in-person requests.
• Ability to document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution.
• Hands on experience administering, configuring, and troubleshooting Cisco Network, Security, and IP Telephony Products.
• Hands on experience with enterprise virus protection solutions; familiarity with Trend Micro Neat Suite preferred.
• Knowledge of enterprise anti-spam, spyware, adware, phishing, etc product solutions; familiarity with Google’s Postini preferred.
• Strong server hardware knowledge with ability to perform troubleshooting and repair on a variety of hardware.
• Knowledge of VMWare ESX platform including but not limited to HP Server virtualization, HP Storageworks architecture, and “on the fly” resource allocation.
• Experience administering, supporting, and troubleshooting Microsoft Server Standard/Enterprise and Microsoft SQL Server Standard/Enterprise. Good working knowledge of Microsoft Forms Server and Microsoft Sharepoint Server a plus.
• Position will require team member be able to work under pressure behind the scenes and in front of guests, follow specific directions, adapt quickly to changing conditions, continually evolve by acquiring further knowledge/skill, problem solve, use sound judgment and concentrate for long periods of time, speak and interact intelligently at an appropriate technical level for the audience being addressed.
• Engineers must have the ability to sit for long periods of time as most job functions are centrally managed and delivered from the Information Technology Office in a team setting.
• Demonstrate strong attention to detail and documentation skills.
• Ability to work independently, as well as in a team environment.

Work Schedule:

Fulltime position. Monday - Friday 10:00 am - 6:00 pm. Subject to change as needed, to include other shifts, nights, weekends, and holidays. Rotational on-call duties.

Please submit your application and resume with salary history to be considered for this position.

Position Summary:

This position is responsible for developing, executing managing and monitoring marketing programs based on analysis of the customer database.

• Provide exceptional customer service to all internal and external customers.
• Examination of the data base to identify profitable player segments.
• Development of marketing programs targeting the identified player segments for approval.
• Coordinating other departments within the enterprise to execute the programs.
• Manage the execution of the marketing programs.
• Monitor and report on the performance of the programs compared to projections.
• Develop and produce reports as needed for management.
• Performs other duties as assigned.

Required:

• Bachelors Degree in Statistics or a related field.
• 2+ years of database marketing experience desired.
• Working knowledge of casino industry preferred
• Proficient in Excel, Word, Access and a SQL database program; knowledge of any Casino Management System a plus
• Excellent verbal and written communication skills.
• Ability to multi-task and have exceptional organizational skills and meet deadlines.
• Excellent customer service skills.

Work Schedule:

Full-time; Varies, may include nights & weekends.

Position Summary:

The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service.

• Patrol property (casino, hotel, parking lot, and golf course) and ensure the safety of all employees and guests.
• Respond to radio and emergency calls as needed.
• Perform First Aid, CPR, and AED as needed, and maintain certification in these areas when necessary.
• Conduct money transfers and table fills/credits, as well as monitor drops as needed.
• Perform all post duties assigned, to include writing incident reports.
• Works closely with other departments and maintain open communication with all employees.
• Provide Guest Service to customers and employees alike.

Required:

• Acceptable Motor Vehicle Record for 3 years.
• High school diploma or GED equivalent.
• Must demonstrate interpersonal and written communication skills.

Work Schedule:

• Full Time
• Varies by time/day of week, to include nights, weekends, and holidays.

Position Summary:

A positive self starting leader that can ensure the salon and spa is ran efficiently at all time. They must have the ability to recognize and perform five star service at all times. Over see day to day operations. Please send resume including references to donna.zender@riversidecasinoandresort.com

Required:

• Efficient computer skills

Work Schedule:

Full time to include weekends and some holidays.

Position Summary:

Provide quality hair and spa pedicure services. Have a positive attitude, and willing to continue education and advance training.

Required:

• Iowa Cosmetology License

Work Schedule:

Appox. 30 hours which include weekends. Send Resume.

Position Summary:

The team player that we are seeking must have excellent customer relations, great communication skills and be self motivated. We offer a competitive hourly wages and a benefits package.

Required:

• Iowa Massage Therapy License

Work Schedule:

The ability to work flexible hours involving week days and some weekends.

Position Summary:

To perform the assigned game as per company policy and procedures. The Dealer is responsible for providing exceptional guest service that will lead to the enjoyment of all patrons. This position must learn and follow all rules of the designated game, using math and critical thinking skills.

• Provide exceptional customer service to all internal and external customers.
• Conducts the game per company policy.
• Multi-task in dealing cards, counting, and entertaining all guests involved in the game.
• Makes payoffs and handles other customer table action.
• Controls speed of the game.
• Ability/availability to work Casino hours – 24 hours/day, 7 days/week, 365 days/year

Required:

• 18 years of age or older
• Ability to stand up to 100% of time on gaming floor
• Clear close vision for speed & accuracy
• Possess or have ability to possess class “C” IRGC gaming license
• Demonstrated ability to apply math concepts and critical thinking skills to practical situations.

Preferred:

• 6 months experience

Work Schedule:

Part-time; Varies to include nights, weekends, & holidays