Audio Video Technician II/III

Department:

Technology

Summary:

Audio Video Technicians are integral members of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. Audio Video Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.The audio video Technician II role is a front line, customer facing position. This experienced role is primarily responsible for event technology delivery including: entitlement ad, event service and support, event equipment, event maintenance, event and organization audio, and event and organization video equipment including deployment, service, and delivery, computer and peripheral equipment deployment as required by events or technology departmental help desk requests, as well as events problem resolution. Under supervision, this role will lead special projects.

Essential Functions:

  • Entitlement services.
  • Procurement – Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving.
  • Equipment deployment – Deploy telephone, computing, and peripherals
  • Patch management – Assist with patch management of audio video systems by collaborating with teammates, creating, testing, and deploying security and software version updates to company audio video assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process.
  • Ticket handling and help desk– Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions with an emphasis on event / BEO requests for service and support. Answer department help desk telephones on 1st ring. Triage incoming calls for assistance, while creating a help desk ticket. Escalate, hand – off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to technology department procedures.
  • Monitoring – Actively monitor company Audio Video technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause.
  • Compliance auditing – Assist with regular and ongoing compliance audit review.
  • Enterprise Printing – Support the enterprise work group/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with engineering teammates to maintain the necessary supplies, maintenance kits, and problem resolution
  • Move Add Change – Apply change management when delivering audio video application and database specific modifications requested by end users and events. Collaborate with engineering teammates to coordinate modifications to physical work space and/or technology equipment.
  • Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken.
  • Vendors - supervise problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access.
  • Team Mentoring – offer monitoring guidance to other teammates and offer/receive constructive feedback from other team members.
  • Automation - Design, test, and create audio video software configurations related to or running on top of machine operating systems as it pertains to software enhancements, repairs, and vendor-supplied patches including documenting the end result / solution.
  • Live Performance Management - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band to develop and deliver a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management.

Required:

  • An Associate’s degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include:
  • Demonstrated knowledge of Audio, Video, and Lighting systems hardware types and functionality.
  • Demonstrated knowledge of computer hardware, software, and peripheral equipment.
  • Demonstrated signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios.
  • Demonstrated knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment.
  • Demonstrated knowledge of lighting controls and lighting fixtures in a show or performance environment.

Schedule:

Days, Evenings, Weekends

Salary:

Depending on Experience

Riverside Casino & Golf Resort® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.

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