Cage Cashier

Position Summary:

The Cage Cashier is responsible for providing the following services to guests: check cashing, cash advances, and exchanging slot machine vouchers and table game chips for cash. This position requires accuracy in exchanging currency as well as completing necessary paperwork, while providing the highest level of guest service.

Essential Functions:

• Provide exceptional guest service to all internal and external customers.
• Maintain accountability for the cashier bank during the shift.
• Balance cashier bank at the end of the shift.
• Accurately handle and count currency.
• Follow all cage policies and procedures.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Maintain courteous and effective working relationships with others.
• Perform other duties as assigned.

Required:

• High school Diploma or GED; or equivalent experience.
• Demonstrate a high level of interpersonal and communication skills.

Work Schedule:

• Full-time Swing; to include weekends and holidays.
• Flexible Scheduling

No open positions in this department at this time. Thank you for your interest.

Banquet Captain

Position Summary:

The Banquet Captain is responsible for ensuring consistent, efficient, and welcoming service for all Banquet Guests.

Essential Functions:

• Partners with Banquet Manager and fellow team members to facilitate remarkable service.
• Exhibits skills and practices in time management, staff and resources for efficient operation.
• Demonstrates ability to set up food and beverage in an appealing manner and assists in service.
• Interacts effectively with guests from diverse cultural and socio economic backgrounds.
• Assists in maintaining cleanliness, care, and inventory of work and storage areas of equipment and furnishings.
• Performs other duties as assigned.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to work in a standing position for up to five hours.
• Available to work varied and/or irregular hours to include weekends.

Work Schedule:

• Full-time; to include days, evenings, weekends, and holidays.

Banquets Server

Position Summary:

The Server is responsible for serving meals, while providing friendly and responsive service to create an exceptional dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Greet and inform guests of any specials or recommendations.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to five hours.
• Ability to work under time pressure with a positive attitude.

Work Schedule:

• Full-time positions; to include days, evenings, weekends, and holidays.

Bartender/Server - Ruthie's Steakhouse

Position Summary:

The Ruthie's Bartender is responsible for mixing and serving beverages to guests and filling orders for wait staff. Provide timely, accurate, and friendly service while preparing the highest quality beverages for our guests. Exceptional knowledge of wine and spirits required. The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guess. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Take beverage orders from guests and servers.
• Smile and make eye contact with all guests.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Ruthie's standard drink recipes.
• Learn the names and personally recognize our regular guests.
• Complete knowledge of Ruthie's food, wine, liquor, and beverage menu.
• Record drink orders accurately in POS system immediately after guest orders,, and collect payment. Put receipt into register system.
• Accept guest payment, process credit card charges, and make change.
• Be familiar with all types of wine glasses.
• Wash, sterilize, and polish glassware.
• Prepare garnishes for drinks.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Present drink menus, make recommendations and answer questions regarding all wine, liquor, beer, and non-alcoholic beverages.
• Greet and inform guests of any specials or recommendations.
• Monitor the guest's dining experience to ensure satisfaction with food and service.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves, and storage areas.
• Deliver food and beverage from kitchen and bar.
• Report all equipment problems and bar maintenance issues to outlet manager.
• Assist with the restocking and replenishment of bar inventory and supplies. Let manager know if low on any items.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager or immediate supervisor.
• Perform all other related tasks deemed necessary by management.

Required:

• Must be 21 years of age.
• Be able to communicate and understand the predominate language(s) of our guests.
• Have working knowledge of beer, wine, liquor, and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop, and frequently lift up to 40 pounds.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Currently certified or ability to become TIPS certified.
• Must have Fine Dining server experience.
• Bartending experience and Wine Knowledge required.
• PREFERRED 6 month experience.

Work Schedule:

• Part-time position available; to include evenings, weekends, and holidays. Must have Sunday availability.

Beverage Supervisor

Position Summary:

The Beverage Supervisor is responsible for supervising the daily tasks of Bartenders, Cocktail Servers, and Barbacks. This position will also assist the Beverage Manager in hiring, training, motivating, and directing staff.

Essential Functions:

• Provide exceptional guest service to all customers.
• Manage labor hours, cash control, and inventory.
• Promote a positive work environment and team building.
• Support and enable staff to provide for all guests’ needs and requests.
• Conduct Pre-shift meetings.
• Assist with employee reviews and evaluations.
• Assist in scheduling Bartenders, Cocktail Servers, and Barbacks, while meeting designated payroll cost.
• Track employee hours using Attendance Enterprise.
• Handle cut-offs and slow-downs in conjunction with Security for a customer interaction involving violation of the alcohol SOP.
• Bartend and/or serve beverages when necessary.
• Attend all required training, including TIPS Certification.
• Obtain IRGC License.
• Ensure all Iowa Department of Health, Internal controls, and government rules and regulations are followed.
• Track all critical areas of beverage service systematically.
• Document activities, equipment problems, alcohol violations, and employee concerns daily.
• Conduct periodic physical inventories, including rotation, par levels, and discontinue relevant inventory items.
• Work with vendors to ensure proper delivery of orders and special requests.
• Smile and make eye contact with guests and employees.
• Evaluate and track costs associated with beverage production, and recommend changes or corrective action if necessary.
• Maintain quality and organization of beverage service for all outlets.
• Perform other duties deemed necessary by management.

Required:

• 21 years of age.
• Must demonstrate excellent interpersonal and supervisory skills.
• A.A. Degree; 1-2 years supervisory experience, or equivalent combination of education and experience.
• 1 year bartending and/or serving experience.

Work Schedule:

• Full-time position, to include days, evenings, overnights, weekends, and holidays.

Chef De Cuisine-Ripple's Diner and Express

Position Summary:

The Diner Outlet Chef is primarily responsible for the day to day operations of the diner and express culinary department. This position is responsible for ensuring quality, consistency, and team member development in all levels of the diner/express kitchen. Additionally, the Chef is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions:

• Ensure all diner operational quality aspects are met, creating high quality product that is eye appealing and flavorful.
• Develop preliminary menu and revise as needed.
• Develop menu recipe cards and food production specifications to ensure quality, consistency, and portion control measures.
• Meet designated food cost goals with menu and program.
• Schedule all kitchen organization for fast and efficient functionality.
• Develop and coordinate a program that meets all Iowa Department of Health, internal controls, and other government regulations.
• Track all critical areas of food production and ware-washing including food temperatures and sanitation levels.
• Hire and develop all levels of staff for diner/express culinary team.
• Evaluate team members and develop strategies to improve culinary standards.
• Track and inventory, including rotation, par levels, perform physical inventory, and order or discontinue relevent items.
• Perform other duties as assigned.

Required:

• A.O.S; 8-10 years related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate excellent management and communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• Varies by time/day of week, to include days, nights, weekends, and holidays.
• Position requires availability to cover diner operating hours

Cocktail Server

Position Summary:

The Cocktail Server is responsible for serving alcoholic/non-alcoholic beverages to guests in the gaming area of the casino. This position requires attention to detail and a positive attitude.

Essential Functions:

• Serve beverages to patrons on the gaming floor.
• Carry trays of drinks weighing up to 25 lbs.
• Keep service area clean at all times.
• Inform customers of beer, wine, and drink selections.
• Follow all service procedures in the beverage manual.
• Collect money from customers and make accurate change.
• Observe patrons, and if necessary, persuade customers to limit alcohol intake and make arrangements for transportation.
• Perform duties with exceptional customer service skills, being friendly, helpful, and courteous to all guests.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to eight hours.
• Ability to carry trays weighing up to 25 lbs.

Preferred:

• 6 months experience

Work Schedule:

• Full-time and On Call positions available; to include days, nights, graves, weekends, and or holidays

Cook I, II , & III

Position Summary:

The Cook Level I & II are responsible for learning and maintaining knowledge of kitchen equipment and knives. These positions must be able to work in all assigned stations in the kitchen, assisting the Cook Level III and Sous Chef in everyday workings of the kitchen. The Cook Level III is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Chef d’Cuisine in everyday workings of the kitchen. The Cook III must also have knowledge of quality food and food preparation, as well as a positive attitude in training and working with others.

Essential Functions:

• Ensure operational quality aspects are met, helping to create high quality product that is eye appealing and flavorful.
• Understand basic knowledge of equipment pertaining to assigned work area.
• Assist upper level Cooks in the smooth operation of the kitchen.
• Ability to take instructions and follow through with directions.
• Prepare food with proper seasonings and flavors.
• Perform other duties as assigned.

Required:

• A.O.S; Minimum 6 months related experience and/or training; or equivalent combination of education and experience for Cook I
• Minimum 3 years experience for Cook III.
• Must demonstrate communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• FT; Varies by time/day of week, to include nights, weekends, and holidays.

Cook II – Ripple Diner

Position Summary:

The Cook II is responsible for maintaining knowledge of all kitchen equipment and knives. This position must be able to work in all stations in the kitchen, assisting the Cook III in everyday workings of the kitchen. The Cook II must also have knowledge of quality food and food preparation, as well as a positive attitude in training and working with others.

Essential Functions:

• Ensure operational quality aspects are met, creating high quality product that is eye appealing and flavorful.
• Possess a working knowledge in all aspects of kitchen stations.
• Assist Cook III in the smooth operation of the kitchen.
• Ability to take instructions and follow through with directions.
• Prepare food with proper seasonings and flavors.
• Perform other duties as assigned.

Required:

• A.O.S; Minimum 6 months related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.
• Position requires availability to cover buffet/diner operating hours.

Host/Cashier - Roberts Buffet

Position Summary:

The Host/Cashier is responsible for welcoming guests, operating the POS cash registers, and seating guests in appropriate sections. This position must provide exceptional guest service to all customers.

Essential Functions:

• Welcome and greet guests, creating a positive first impression for the outlet.
• Operate the Micros terminal, collect payments, and make change.
• Keep and accurate count of money in cash drawer.
• Seat guests in appropriate sections at clean tables.
• Maintain knowledge of outlet layout, menu items, and nightly features.
• Remain courteous and helpful to guests at all times.
• Keep dining area neat and clean at all times (chairs, booths, floors).
• Maintain a high standard of personal appearance at all times.
• Perform assigned side-work duties.
• Report all guest incidents and complaints immediately to supervisor.
• Smile and make eye contact with all guests.
• Perform all other related tasks deemed necessary by management.

Required:

• Excellent interpersonal and written communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work in a standing position for up to seven hours.

Work Schedule:

• Part-Time, Varies; to include days, evenings, weekends, and holidays.

Houseman-Banquets

Position Summary:

The Houseman is responsible for the set up and tear down of furnishings for RCGR banquet events, while providing excellent customer service skills in working among team members and guests.

Essential Functions:

• Setup and strike rooms for banquets and other events as needed according to BEO Specifications.
• Support a team atmosphere with fellow team members and supervisors, including other department personnel.
• Assist in maintaining cleanliness and care of equipment and furnishings, reporting necessary repair or breakage to direct supervisor.
• Cross train in other areas within food & beverage.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to perform heavy lifting.
• Available to work varied and/or irregular hours, to include weekends.

Work Schedule:

• Full-time position, to include days, evenings, weekends, and holidays.

Lead Steward

Position Summary:

The Lead Steward is responsible for the cleanliness of the kitchen and equipment in the kitchen. This position is also responsible for sanitation, and washing of all dishes used in Food and Beverage outlets.

Essential Functions:

• Provide exceptional guest service to all customers.
• Lead Stewards to maintain a high level of cleaning and sanitation daily.
• Lead and direct Stewards in the operation of the kitchen
• Direct the cleaning of all equipment in kitchen and dishwashing area daily.
• Direct the cleaning of satellite stations and equipment daily.

Required:

• Must demonstrate communication skills.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.

Manager-Ripple's Diner and Express

Position Summary:

The Diner Manager is primarily responsible for the day to day operations of the diner and express Front of House (Dining Room) for the Ripple Diner, Ripple Express, and Room Service Outlets, ensuring product and service quality, consistency, and team member development on all levels. Additionally, the Manager is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions:

• Ensure all diner, express, (FOH) and room service operational quality aspects are met.
• Develop preliminary menus and revise as needed.
• Develop service standards and implement standards in the Diner and Express Outlets as well as Hotel Room Service.
• Assist in the development of cost-related parameters for the Diner/Express/Room Service.
• Maintain expenses to meet budgeted or forecasted goals, and recommend changes for improvement when necessary.
• Schedule all Front of House Diner staff members, Express Attendants, and Room Service needs while meeting designated payroll costs.
• Comply with all Iowa Department of Health, internal controls, and other government regulations.
• Track all critical areas of food and beverage service.
• Hire and develop all levels of staff for Diner, Express, and Room Service team.
• Evaluate team members and develop strategies to improve service standards.
• Track and inventory, including rotation, par levels, perform physical inventory, and order or discontinue relevent items.
• Perform other duties as assigned.

Required:

• Associate's Degree (A.A) or equivalent; 2-3years related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate excellent management, interpersonal, and communication skills.
• Must demonstrate organization skills and ability to multi-task.

Work Schedule:

• Varies by time/day of week, to include days, nights, weekends, and holidays.
• Position requires availability to cover diner operating hours.

Server - Robert’s

Position Summary:

The server is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Must have dining server experience; a la cart dining exp preferred.

Work Schedule:

• Part-time; to include days, evenings, weekends, and holidays.

Server/Host - Ruthie’s Steakhouse

Position Summary:

The server/host is responsible for welcoming guests and serving meals while providing friendly and responsive service to create an exceptional fine dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift.

Essential Functions:

• Greet and inform guests of any specials or recommendations.
• Operate the Micros terminal, collect payments, and make change.
• Take orders and answer questions regarding the menu.
• Deliver food and beverages from kitchen and bar.
• Monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Perform side work at the start and end of each shift as required by service station provided.
• Assist other servers during peak periods in delivering food and guest requests.
• Operate POS system to place orders and print checks.
• Maintain clean service areas at all times.
• Perform other duties as assigned.

Required:

• 18 years of age.
• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Must have fine dining server experience

Work Schedule:

• Part-time position; to include evenings, weekends, and holidays.

Table Busser

Position Summary:

The Table Busser is responsible for serving guests bread, butter, and water upon their arrival and providing refills as necessary. This position removes used tableware and dishes, and resets tables when guests leave.

Essential Functions:

• Clear tables after guests depart, taking silverware, dishes, and glassware to appropriate areas.
• Promptly clean table tops, chairs, booths and floor.
• Assist server with food delivery and other requests during peak periods.
• Respond appropriately to guest requests, communicating with servers if necessary.
• Smile and make eye contact with guests and thank them as they depart.
• Maintain impeccable appearance of restaurant outlet.

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to work in a standing position for up to five hours.

Work Schedule:

• Full-time and Part-time position; to include days, evenings, weekends, and holidays.

Assistant Golf Professional

Position Summary:

This position serves as an assistant to the PGA Head Golf Professional in the management of the golf operations, including supervision of personnel responsible for providing first class service to golf guests.

Essential Functions:

• Provide exceptional Guest Service to all customers & co-workers.
• Manage and coordinate the golf schedule along with daily play.
• Leadership and management of staff, to include hiring, scheduling, coaching, and terminating.
• Partner effectively with other departments to ensure flawless execution of guest events.
• Prepare tournament budgets for each event.
• Quality preparations and presentations and timely results sheets for all events.
• Assist in creating and managing the merchandise plan.
• Assist with all teaching programs.
• Responsible for managing to a budget.
• Assist in hiring of staff & replacements & on-boarding training.
• Other duties as assigned

Required:

• Iowa Racing & Gaming Commission license or ability to obtain.
• PGA Apprentice or PGA Member
• Demonstrated effective communication skills, both written & oral.

Work Schedule:

• Seasonal; Full-time schedule; Varies to include days, nights, holidays & weekends.

Golf Course Attendant

Position Summary:

The Golf Course Attendant acts as the Starter Ranger & Practice Tee Attendant. Employee must maintain a working knowledge of company facilities, activities and special events on property. Employee will rely on instructions and pre-established guidelines to perform the functions of the job. Employee maintains a clean and organized cart storage building & maintains the cleanliness of work and guest areas. Employee is responsible for opening and closing of the cart storage building & for daily upkeep and maintenance of the practice facility, as well as ensuring the safety and security of guests and employees.

Essential Functions:

• Provide exceptional guest service to all customers.
• Employee will greet guests upon their arrival/departure to/from the Clock Garden Cafe in a positive & friendly manner and ensure timely service.
• Assist guests in staging areas, aids in selecting the proper tee to be played.
• Provide assistance to anyone requiring it while acting in a professional manner at all times.
• Employee is responsible for the maintenance, cleanliness and upkeep of the practice facility.
• Monitor practice tee area for proper supply of practice balls
• Set-up and take down practice area including; bag stands, club cleaning stations, water coolers, benches, trash containers and practice ball pyramids
• Pick driving range and chipping area free of practice balls; Clean practice balls; Hand pick practice balls from perimeter areas
• Sweep up around clock garden area; Fill divots with sand and seed
• Verify starting times; direct guests to cart and clock garden if necessary.
• Assist in selecting proper tees based on the guest’s ability.
• Aid in ensuring pace of play is maintained in a polite and positive manner
• Employee may also assist the Golf Operations Hosts when essential to golf business needs.
• Required to possess and maintain a satisfactory driving record.
• Ability to read and write company forms and reports.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Responsible for maintaining a consistent, regular attendance record.
• Ability to work assigned shifts, weekends and holidays.
• Other duties as assigned.

Required:

• Valid Driver’s License.
• Alcohol Awareness Certification (T.I.P.S.)
• Must be 16 years of age or older.
• High school diploma or GED equivalent.
• Must demonstrate excellent interpersonal and communication skills.

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.
• Seasonal

Golf Operations Host

Position Summary:

The Golf Operations Host is responsible for greeting guests upon arrival in a timely manner. This position is also responsible for acquiring and shuttling equipment for the guest. Provide assistance to anyone requiring it while acting in a professional manner at all times.

Essential Functions:

• Greet all patrons in a positive and friendly manner.
• Responsible for safe parking of golf cars and retrieval of Guests’ equipment.
• Maintain security of golf car keys in an orderly manner.
• Maintain cleanliness of work and Guest area
• Maintain a working knowledge of company facilities, activities, and special events on the property.
• Possess ability to operate vehicles with manual or automatic transmission.
• Ensure the safety and security of guests and employees.
• Count and record tips received.
• Provide exceptional customer service to all internal and external customers.

Required:

• Valid Dirvers License
• High school diploma or GED equivalent.
• Thorough knowledge of driving/roadway laws and regulations.
• Must demonstrate excellent interpersonal and communication skills.
• Valid Driver’s License.
• Alcohol Awareness Certification (T.I.P.S.)

Work Schedule:

• Varies by time/day of week, to include nights, weekends, and holidays.
• Seasonal

Golf Pro Shop Host

Position Summary:

The Golf Pro Shop Host will greet and encourage purchases of merchandise in the Golf Retail Shop. This position will create an exciting atmosphere for our guests to be comfortable in their purchase selections. The Golf Pro Shop Host will also assist the guest in making tee-time reservations, lesson bookings, tournament procedures, etc.

Essential Functions:

• Welcome all guests with the appropriate greeting when entering the shop, as well as make eye contact thereafter.
• Develop product knowledge to share with guests, and encourage additional purchases.
• Reserve tee-times and lessons, and collect payment.
• Verify starting times, direct guests to cart and clock garden.
• Ensure correct change is given using cash register and computer.
• Develops relationships with customers to assure returning customer base.
• Assist guests using fitting rooms, offering to exchange items as needed.
• Maintain confidentiality of all data, including, but not limited to customer and company records.
• Maintain a professional working relationship with other Pro Shop Hosts and supervisors.
• Complies with all IRGC regulations and any local, state or federal guidelines.

Required:

• High School Diploma or GED equivalent.
• Basic computer skills.
• Must demonstrate excellent interpersonal and communication skills.
• Valid Driver's License.
• Alcohol Awareness Certification (T.I.P.S.)

Preferred:

• 6 months retail experience.

Work Schedule:

• Seasonal; Varies by time/day of week, to include days, nights, weekends, and holidays.

Custodian

Position Summary:

The Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. This position will also assist housekeepers in maintaining cleanliness, stocking linen closets with amenities and supplies, emptying and restocking housekeeping carts & trash receptacles, and cleaning the pool & surrounding areas.

Essential Functions:

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Clean pool & surrounding areas.
• Restock pool with clean towels.
• Use pool cleaning equipment.
• Clean vending areas of hotel floor.
• Follow directions thoroughly, and understand guests’ needs.
• Assist housekeepers in moving furniture.
• Restock housekeeping closet and carts with amenities and supplies.
• Remove all soiled linen & pool towels to laundry facilities.
• Collect trash from receptacles throughout the hotel and empty in dumpster.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed & accuracy.
• Prior cleaning experience

Work Schedule:

• FT Varies; to include days, weekends and holidays.

Front Desk Rep.

Position Summary:

The Front Desk Representative is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort.

Essential Functions:

• Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
• Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system using friendly and professional service.
• Handle all shift cash transactions accurately.
• Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
• Coordinate with other departments to fill special guest requests or to resolve problems.
• Read and update the Front Desk Communication Log daily.
• Understand and follow all hotel emergency procedures.
• Maintain confidentiality of guest information and hotel data.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Work cohesively with a team to accomplish assigned duties

Required:

• High School Diploma or GED; six months experience customer service; or equivalent combination of education and experience.
• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Basic computer literacy & capabilities

Work Schedule:

• Full-time to include days, evenings, weekends and holidays.

Housekeeper

Position Summary:

The Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, and public areas. This position has a direct impact on the guest experience, so the associate must be focused on providing efficient services and the highest levels of quality.

Essential Functions:

• Perform cleaning in all areas of hotel by mopping, vacuuming, dusting, making beds, and other duties as assigned.
• Replenish guest rooms with needed amenities and linens, and remove used items.
• Provide exceptional customer service to all internal and external customers.
• Resolve problems quickly and accurately, and follow directions thoroughly.
• Perform functions under frequent time pressure in an interruptive environment.
• Answer questions for guests regarding local area facilities and points of interest.
• Work with supervisor/manager, if necessary, to resolve any guest requests or complaints.
• Work cohesively with a team to accomplish assigned duties

Required:

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Prior Housekeeping or equivalent cleaning experience.

Work Schedule:

• FT includes days, weekends and holidays.

Valet Assistant Manager

Position Summary:

Position Summary The Valet Assistant Manager assists the Manager in various administrative tasks of the Valet department. The Assistant works closely with the Dual-Rates to ensure that the Valet staff adheres to all regulations, company policies and procedures. These duties include preparing the Department for daily activity, projected weekly and monthly activities, assisting the manager with scheduling, parking and retrieving Guests' vehicles during peak times and when short staffed, greeting guests with timely service, as well as providing assistance to anyone requiring it while acting in a professional manner at all times.

Essential Functions:

• Provides exceptional customer service to all internal and external customers.
• Ability to lead, motivate and direct Valet Service Attendants on their shift.
• Delegate responsibilities and tasks as required by situation maintaining fulfillment of mission.
• Responsible for successful operation of Valet Services Department.
• Responsible for assuring that Team Members get breaks and meal periods as out lined per policy.
• Enforce all policies and procedures for the Department and Company, resolving employee issues as needed.
• Review Department activities with Valet Services Manager while providing recommendations for improvement.
• Assists Valet Services Manager in supervising, coaching, developing and evaluating Department Team Members.
• Address employee problems pertaining to schedules, uniforms, tardiness, call-ins and disciplinary actions with the approval of Valet Services Manager. Must keep accurate and current records of employee call-ins, tardiness and any type of actions as per policies and procedures.
• Provide performance feedback to staff, including 90 day and annual reviews.
• Compiling of data for accurate reporting of shift activities.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ensuring that all vehicles are checked for damage, ticketed, locked and keys returned to Valet Clubhouse.
• Hours are determined by business levels and are subject to change.
• Responsible for dress code and appearance standards of all Department Team Members.
• Works closely and effectively with other Department Supervisors/Managers while maintaining open communication to efficiently supervise the Department.
• Resolve Guests' complaints and take appropriate action.
• Maintain confidentiality of Department and Company documents.
• Good communication, public relation and custom service skills.
• Relies on instruction and pre-established guidelines to perform the functions of the job.
• Maintain security of vehicle keys in an orderly manner.
• Maintain cleanliness of work and Guest area.
• Ensure the safety and security of Guests' and their vehicles.
• Assist Valet Dual-Rates and Valet Attendants as business levels dictates.
• Wash and detail all company vehicles as needed.
• Ability to read, write and communicate verbally in English.
• Responsible for maintaining a consistent, regular attendance record.
• Basic Computer Skills.
• Thorough knowledge of driving/roadway laws and regulations.
• Ability to operate vehicles with manual or automatic transmissions.
• Clean Motor Vehicle Record (MVR) as established guidelines from the Insurance Carrier
• Supervisory experience in Casino environment preferred.
• Ability to work all shifts, weekends and holidays.
• Other duties as assigned by the Manager.

Required:

• Ability to lead, motivate and direct Department Team members.
• Must be detail oriented, organized, and self motivated, proactive and possess excellent verbal and written skills.
• Must be a team leader who can energize, inspire, and lead.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Required to possess and maintain a satisfactory driving record
• Ability to keep positive attitude while performing duties.
• Must have the demonstrated ability to deal well with change and uncertainty and flexible enough to adapt and sensibly respond to the situation at hand.
• Must be able to work flexible hours, weekends, holidays, and overtime.

Work Schedule:

• Full-time to include days, nights, weekends and holidays.

Public Relations

Security

Security Officer

Position Summary:

The Security Officer is responsible for protecting customers, employees, and all assets of Riverside Casino and Golf Resort, while providing superior Guest Service.

Essential Functions:

• Provide first class Guest Service to all internal & external guest.
• Patrol property (casino, hotel, parking lot, and golf course) and ensure the safety of all employees and guests.
• Respond to radio and emergency calls as needed.
• Perform First Aid, CPR, and AED as needed, and maintain certification in these areas when necessary.
• Conduct money transfers and table fills/credits, as well as monitor drops as needed.
• Perform all post duties assigned, to include writing incident reports.
• Works closely with other departments and maintain open communication with all employees.

Required Functions:

• Acceptable Motor Vehicle Record for past 3 years.
• High school diploma or GED equivalent.
• Must demonstrate interpersonal and written communication skills.

Work Schedule:

• Full-time and On Call positions available.
• Varies by time/day of week, to include graves, weekends, and holidays.
• Must have flexible scheduling

Slots

No open positions in this department at this time. Thank you for your interest.

Spa

Client Coordinator

Position Summary:

To maximize service sales within an Aveda Environmental Lifestyle Salon and Spa while exceeding guest expectation. The Client Coordinator is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout.

Essential Functions:

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services. Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Implement Aveda experience & philosophies.
• Responsible for inventory control.
• Execute standard telephone procedure using appropriate customer service etiquette.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer.
• Other duties as assigned.

Required:

• Iowa Racing & Gaming Commission license or ability to obtain.

Preferred:

• High school diploma
• Aveda Product Knowledge/Training preferred

Work Schedule:

• FT Varies to include days, weekends and holidays

Spa Supervisor

Position Summary:

This position is to Assist the Manager in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Assisting with continued development of client database, services and product for financial growth.

Essential Functions:

• Provide exceptional guest service to all internal & external guests.
• Implement Aveda experiences and ensure RCGR policies/procedures are followed, providing leadership, clear direction & assist Spa staff on a daily basis.
• Assist with monthly “Huddles”
• Responsible for scheduling guests, reviewing service provider’s daily schedules.
• Interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
• Responsible for handling all customer challenges appropriately as needed.
• Assist with inventory control, monthly counts and ordering
• Strong knowledge maintained on equipment and POS processing
• Understand responsibility of Supervising the day to day operations of a (7) day a week luxury Resort Salon & Spa
• Participate in all Aveda required trainings and implement practices that are taught
• Assist with group/party coordinator and RCGR department liason.
• Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.
• Other duties as assigned

Required Functions:

• Iowa Racing & Gaming Commission license or ability to obtain.
• Aveda Product Knowledge/Training preferred
• Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Work Schedule:

• Varies to include days, nights, holidays & weekends.

Surveillance

Surveillance Shift Manager

Position Summary:

The Surveillance Shift Manager is responsible for day to day operations, leadership, management, and coordination of their shift within the Surveillance department.

Essential Functions:

• Provide exceptional guest service to all customers.
• To manage a department whose efforts are aimed at the protection of casino assets and adherence to internal controls, IRGC regulations and procedures.
• Manage and maintain a CCTV surveillance system.
• Maintains a trained staff.
• Make recommendations to the DIRECTOR, based on observations made during Surveillance activity, concerning changes in policies and procedures of other departments with the protection of company assets in mind.
• Report all incidents of criminal activity to the Director, General Manager, DCI, and IRGC in a timely manner.
• Recommend hiring and termination of Surveillance personnel.
• Maintain an “open door” policy.
• Maintain a “team” approach to surveillance activities and provide an un-biased work environment for all surveillance employees.
• Provide training concerning all aspects of the casino.
• Maintain an environment which emphasizes cooperation, communication and teamwork with all departments which depend on the support of the Surveillance department.

Required:

• High School graduate, college degree preferred.
• Minimum of 1 year casino experience.
• Extensive knowledge of casino cheating and theft scams.
• Excellent verbal and written communication skills.
• Excellent overall knowledge of casino operations and surveillance operations.
• Ability to obtain a Class C license issued by the Iowa Racing and Gaming Commission.

Work Schedule:

• Full-time to include nights, weekends, and holidays.

Table Games

Casino Dealer

Position Summary:

To perform the assigned game as per company policy and procedures. The Dealer is responsible for providing exceptional guest service that will lead to the enjoyment of all patrons. This position must learn and follow all rules of the designated game, using math and critical thinking skills.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.         
• Conducts the game per company policy.         
• Multi-task in dealing cards, counting, and entertaining all guests involved in the game.         
• Makes payoffs and handles other customer table action.         
• Controls speed of the game.         
• Ability/availability to work Casino hours 24 hours/day, 7 days/week, 365 days/year

Required:

• 18 years of age or older         
• Ability to stand up to 100% of time on gaming floor         
• Clear close vision for speed & accuracy         
• Possess or have ability to possess class C IRGC gaming license         
• Demonstrated ability to apply math concepts and critical thinking skills to practical situations.

Preferred:

• 6 months experience

Work Schedule:

• Part-time; schedule varies to include nights, weekends, & holidays.